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Troubleshooting Gandi Mail

If your e-mail is not longer working, there may be several causes, each with its own solution.

Below are the most common reasons for e-mail not working, and where to find the solution:

Your domain does not use Gandi's DNS

If you're using external name servers, that is where your zone file lives, and that provider probably has their own mail servers set up in your zone file instead of Gandi's.

If your email stops working after you switch to another DNS, that is probably why.

There are two solutions to this.

If you want to use Gandi Mail while keeping the DNS of your current provider, then you will need to contact them and have them change your MX records to the following:

@ 10800 IN MX 10
@ 10800 IN MX 50
@ 10800 IN TXT "v=spf1 ?all"

If they do this, your Gandi Mail will work with your nameservers there.

Otherwise, you can switch to Gandi's DNS.

Your user name and/or password is refused

You can't send messages

Error "User unknown in virtual alias table"

Error "Loops back to myself"

Error " blocked you maybe infected see"

SPF record on Gandi Mail

See Sender Policy Framework (SPF) Records in DNS.

Where do I find the email headers?

See Headers

Give up? Contact support

If you need to contact Gandi support, :!: you will always obtain a better response time and a more precise answer by providing:

Furthermore, please use clear language (avoiding abbreviations other than computer related ones, for instance). A technician that understands your question is all the more likely to be able to answer ;)

If you encounter an error after having configured your e-mail client, please read the relevant page from our tutorial before contacting us.

Contact Gandi support