There may be several reasons why you cannot log in, each of which must be considered. Login problems can be just one of the points below, or a combination of them:

• Your browser is not accepting cookies
• You are using the wrong password for the Gandi handle you entered
• You are using the wrong Gandi handle for the password you are using
• You are not entering the password correctly (spelling, case-sensitivity, etc.)
• You are not entering the handle correctly (typo, etc.)
• The date and time of your computer are incorrect (this affects cookies)
• There is an internet security firewall that is blocking the operation (see your ISP for help)
• You are not connected to the internet or your connection has slowed to a halt (see your ISP for help)

If you contact Gandi's Customer Care, concerning a login problem, you will be asked to verify all of the above. To save time, please verify all the possible reasons for error in the above before contacting Gandi.