Its been 34 days after my .EU expired. How do I renew it or restore it? Cant find anything in my account….
And I have contacted support 2 times and no answer!
To restore your domain name, simply proceed as you would with a renewal, though you will need to proceed from our renewal page at: https://www.gandi.net/domain/renew/search/
Enter your domain name in the field and proceed with the following steps.
Restoration rates vary on the TLD and the type of account that you have, though you can see all of our restoration rates at: https://www.gandi.net/domain/price/info This higher price is in no way a penalty fee from Gandi. Rather, it is due to the fact the we are charged more by the registry for this operation than for simple renewals; consequently, this increase must be passed on to our customers for the operation.
Please be aware that following the restoration, you will need to wait up to 12 hours for the DNS propagation to occur, as they need to be reset by the registry.
A .eu domain restoration costs €48 to restore: http://www.gandi.net/domain/price/detail/eu/
Regarding your previous tickets, if you can post what your ticket numbers were, I could look them up for you and work from there.
Last modified: 18 May 2011 at 16:13 by Michael M. (Gandi)