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Question "Confusing web pages", by Mark P.

Hello,

Do the rest of you find Gandi's administration web pages baffling? You hit the button for Biiling in the Wiki and it tells you the size of the JPG… I always end up going round and round coming back to the same (useless) pages.

An example, I want to have Gandi charge me automatically monthly against my credit card and send me an email as an invoice. I Finally found something under "Prepayment" that says "Monthly Invoice"… Ok. I did that but the new invoice doesn't even appear… much less as paid.

I left unsure if they are just going to send me the email or if they'll eventually get around to charging my credit card or if I need to do something else…

And everything is badly translates… like here below. "Save your question". It's not a question and I want to POST it not save it!

Mark

Answer, by Ryan A. (Gandi)

Thanks for your feedback on the wiki page, I have added some text to clarify it.

As a reminder, this wiki is Gandi's online documentation, and not your secure management interface (so if you click on screenshots in the wiki, you'll just see more information on the image - this is how wikis work). To manage your account and products, you will need to log in with your gandi handle and password at https://www.gandi.net/login/ for example.

This is also why there is no 'post' option. This is a wiki, where you can save questions, it is not the support contact form, where you can submit your questions. To contact our support please use the form at https://www.gandi.net/faq/form_contact_support/

Last modified: 27 Jul 2011 at 10:01 by Ryan A. (Gandi)