Order in progress: "waiting for PayPal"

If the status of your order remains “waiting” for an unusually long time, it means that you have placed your order on our website but for some reason we have not received funds from your PayPal account.

This may be because:

  • There were insufficient funds in your PayPal account when you launched your order,
  • A technical problem occurred

If you encounter such a situation, our support team will tell you to cancel the order in progress from your orders in progress page, and try again. The problem was temporary, and this will solve nearly every such incident.

Alternatively, once you cancel the stalled order, you can start over but choose to pay by another means (such as credit card).

Last modified: 04/16/2013 at 09:03 by Ryan Anderson (Gandi)