Here are some common questions you may have about Simple Hosting, and their answers…

You can’t. FTP is not supported. You must use a compatible SFTP client. For MS Windows systems, we suggest Putty or WinSCP. For Mac, try Cyberduck. See this article.

Not yet, no. Only SFTP and the web interface are available at this time.

You will have created a directory named for your site under the vhosts directory on your instance. You can add more using the Websites section of your instance control page. Files relating to your site should be placed in the htdocs folder located in the directory named for your site, under vhosts.

This information is also available in the quick start guide which is available for download here.

The password for your admin page and SFTP access is the same, and can be changed on your instance control panel in the Access section. A tutorial is available here.

Initially, there is no password on the root account of your MySQL database. If you set one and you do not remember it, or you deleted the root account, you will lose root access to the database. Recovery is not possible. Contact our customer service for assistance with re-loading MySQL on your instance.

When your virtual host was created, the system added an index.html file in the directory htdocs/. This is the file that displays the "It works" message. Just delete or replace this file, so if your index file is called index.php, for example, it will then be recognized as the index file for your host.

To point multiple domains to a single site, you can use our free forwarding services. See this article. If, however, you want to point multiple site addresses installed on the same instance to the same files, you should use a symlink. A tutorial is available here.

Logs of your instance (apache2, PHP process, MySQL) are available on your administration page, but we do not pre-install any statistical software. You can use Google Analytics or Piwik software, as these can be installed on your instance.

You can see which modules are installed by accessing the admin page for your instance. (http://<id>.admin.dc0.gpaas.net). There you will find a phpinfo link, and a full Apache status link. If you do not yet have an instance, and you want to know what modules are available, click here for the phpinfo for an instance of size S.

For the moment, no. Other types of instances will be made available during the year, and a wishlist is already available. Tell us what you would like to see!

Not at the moment, no. We are working on it.

Simple Hosting is not a so-called shared hosting offer, but a distinct, dedicated instance with optimized load-balancing, system accelerator cache, and many other advantages. Our prices are close to what you would pay for a shared platform, but the quality of service, the security of a dedicated instance, and the stability of performance are all much better.

Simple Hosting includes a system accelerator cache: you must either wait or purge the cache for immediate access to files.

No, not yet. We are considering the possibility (and risk) of allowing this level of configuration on a Simple Hosting instance. Of course, you can do so with a VPS instance.

Yes. Note: the limits on your instance are global to all hosted sites. If you have 100 static content sites with few visitors, it will be no problem for an S sized instance, but a single important, active site will probably require a larger instance.

You can’t right now. We will create a procedure if we get enough requests on our wishlist

Not at this time. Add it and vote on our wishlist, and if it gets a lot of requests we will implement it.

Some registrars when you use their DNS servers and manage the domain name DNS zone file on their control panel do not provide TXT records, which is a big issue as it is mandatory to add a virtualhost on your SimpleHosting instance.

There are two options to solve this issue :

• transfer your domain name to a registrar which allows TXT records in the DNs zone file when using their DNS servers (Gandi DNS servers are able to manage TXT records for information),

• use external DNS servers, there are some DNS providers that can manage only the DNS servers for your domain name and allow the TXT records in their DNS zone file management interface.