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There may be instances when you may want to remove a domain from your reseller account's portfolio. This may occur, for example, if your customer wants to transfer the domain away from Gandi to another provider.
The steps are simple:
1. From your list of domains, choose the domain(s) to free, and use the "Remove from my reseller account" option from the bulk change tool on the bottom of the page.
2. Confirm your choice on the following page, and specify if you want to also free the owner's contact handle from your portfolio (this will let them manage their domains autonomously)
Note:
Before freeing a domain, be sure that you have changed your customer's contact's email to be their own email address (if you have previously used your own), otherwise they will need to do an email change request by form to Gandi's support, in order to get access to their handle.
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RSS feed for questions matching this filter (Help)Last modified: 18 Feb 2011 at 09:55 by Ryan A. (Gandi)
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