The 'Contacts' Interface
As a reseller, you can directly manage your customers' handles and contacts using the 'Contacts' Interface page.
Finding the Contacts Page
In your reseller account, on the “My Account” page, you will see a “Contacts” button at the top of the page. Clicking on this will bring you to the page where you can manage your customers' handles:
This interface allows you to manage operations per contact on your Reseller account.
Your ability to modify contacts depends on the level of rights you have over them.
There are two levels of rights over contacts:
The handle was not created via your reseller account (or it was done a while back, before your account was converted into a reseller account). You can release the domain from your reseller account, but cannot manage the contact itself.
Actions that can be taken
Reset the reachability process
If you have a contact that is pending contact reachability, you can click on this icon to reset the reachability process. (More info on this process can be found here).
If you do not see an icon then there is no action necessary, and if you see a green checkmark, then the contact has already been validated and no further action is necessary.
Release a handle
Releasing a handle from your reseller account allows the handle's owner to recover its password in order to have direct control over the domain name. The contact will still appear in your list, but you will have limited rights over it.
View handle domain list
Modify a handle
Delete a handle
Create a new handle
To save time when registering domains in large numbers, you can click on the button to Create a New Contact directly from this interface.
Alternatively, you can create a contact at the time of registration via your reseller account.