If your e-mail is not longer working, there may be several causes, each with its own solution.

Below are the most common reasons for e-mail not working, and where to find the solution:

In any case, if you need to contact Gandi Support, you will always obtain a better response time and a more precise answer by providing:

• The domain(s) concerned
• The Gandi handle with which you perform operations
• The complete error message you encounter (if applicable)
• The actions you perform before encountering this error message

Furthermore, please use clear language (avoiding abbreviations other than computer related ones, for instance). A technician that understands your question is all the more likely to be able to answer ;)

If you encounter an error after having configured your e-mail client, please read the relevant page from our tutorial before contacting us.

• Please check that you are entering your full e-mail address (followed by @your-domain-name.tld) as the user name
• Please check you haven't added any special characters to your password.

• To begin with, check your SMTP configuration. You should have a server name such as "smtp.your-domain-name.tld", a non-secured authentication (untick SSL/TLS as a test, if you had ticked them) and the port access set to 25. Don't forget that the SMTP server will ask for a user name and a password, so please activate the appropriate option.
• If your configuration seems correct, I recommend the reading of this article from our FAQ.
• If none of these suggestions resolve your problem, please note your configuration details (smtp, activated options, port), the name of your mail software, the complete error message you encounter, and write to Gandi Support.

• Connect to the administration interface for the relevant domain and make sure that your Gandi Mail service is marked as Activated. If not, activate it.

• Same as above: connect to the administration interface for the domain, click Manage DNS zone file and ensure the two MX (Mail eXchange) records have the right priorities ("spool" must have a priority of 10, and fb a priority of 50).