For security reasons Gandi does not send passwords by unsecured email. Rather, we have a process whereby you can reset your password.

To reset your password, start by clicking on the link that says, "Login problems?", which you will see under the password entry box at any time you are asked to log in (or you can go directly there).

You will then be presented with the following search engine:

All you need to do is simply enter the Gandi handle in the box, and click the "Reset my password" button; Gandi will then send an email to the address on record for that handle with instructions as to how to reset the password.

If you don't know what the e-mail address listed with the handle is, you just have to enter the Gandi handle in our Whois search engine, and we will show you (if you asked for 'anti-spam protection' your e-mail address will be encrypted, however).

If the e-mail address is missing or outdated, and you cannot receive your password by mail, you must send us the E-mail Change Form, accompanied by a photo ID and other necessary documents as required to prove that you are the title holder of the Gandi handle. Upon reception of these documents, we will change the e-mail address for you to one that you provided on the form.

You may then recover your password using the procedure described above.