Relaunching your domain name transfer may be needed if it did not go through the first time. Some common reasons for this:

• Incorrect or missing authorization code
• You missed the first confirmation email

1. begin by logging in under the Gandi handle that you used to launch the transfer in the first place.

2. proceed to your "Orders in Progress" page: https://www.gandi.net/admin/domain/orders

You will see your pending transfer in this table. Note: By moving the mouse cursor over the "(view details)" line under "Status" you will see the reason why the transfer failed, such as "Error in authorization key".

3. click on the "Restart transfer" link that corresponds to the domain name that you want to relaunch.

4. you will then be taken to the "Restart your transfer request" page. Simply click on the "Accept" button, and you will be taken to a form where you can add the authorization code:

5. Enter the code that you have been provided by your registrar/reseller.

6. Click on the "Submit" button to relaunch the transfer with the new/correct code.

Your transfer will then be sent to the appropriate registry for verification. The normal transfer time for a gTLD is from 1 to 5 days. Beyond that, please contact our support team for personalized assistance.