Table of Contents
Transferring your domain away from Gandi
We're sorry to see you go! Please feel free to take a moment to tell us why you're leaving.
Generally, you will need to see with the gaining registrar with regards to their transfer procedure. For the most popular extensions, all that you need to do at Gandi is to obtain your authorization code and be sure that your domain is not locked against transfer.
Determine if a transfer is necessary
Changing web hosts
Note that changing web hosts does not require that you transfer your domain name to them, but rather, simply updating your DNS on our website, which is free of charge.
Often, when customers want to change web hosts, they are led to transfer the domain away from Gandi. However, in many cases this means that they are transferring to a reseller (as the webhost is usually not a registrar themselves) of a different registrar. This can make managing your domain not only more complicated, but also more expensive. In the worst-case scenario, you might lose ownership of the domain name.
The decision is up to you; just be aware that changing web hosts often only requires updating your DNS, and that you must be wary of any ownership change that is requested.
Preparation before transferring
- Remove anti-spam protection of your email address from the whois
- Deactivate private domain registration
- Back up your email by downloading it to your computer – it will not be transferred with your domain.
- Lower the TTL (time-to-live) of the entries in your domain name's zone file to minimize downtime.
The transfer process
The transfer process varies by TLD. For the most common extensions, transfers are validated via one or more confirmation emails (FOA) sent to the email address of the owner as visible in the Whois.
In these cases, when you initiate the transfer, the gaining registrar will notify the appropriate Registry, who will then notify Gandi. Within 24 hours we will send the verification email(s), which must be confirmed before the transfer can go through.
Generally, in the event of a problem transferring a domain away from Gandi, you will need to contact the support of the domain's new registrar.
Once a transfer has been successfully initiated, there is a five-day finalization period where you have the opportunity to contact us to cancel the transfer on your behalf. At the end of the five-day waiting period, the transfer will be completed automatically.
After the transfer
After a domain name is transferred away from Gandi, and to your new registrar, you will still see the domain in your list of domains for one week. This is simply because you can continue to use our DNS during this period. It does not mean that you can manage your domain via our interface: that can only be done at your new registrar.
Does this cost anything?
No, there is no charge imposed by Gandi to transfer away, though you may have a fee to pay to the new registrar.
Will there be any downtime?
We allow outgoing sites to continue using our DNS for one week, in order to give you plenty of time to set up your DNS at the gaining (new) registrar.
To minimize downtime, you may want to lower the TTL (time-to-live) as necessary, then raise it again once the transfer has completed.
Why isn't my email address visible in the whois?
If you have anti-spam protection activated, your email address will be obfuscated in the whois. This shouldn't normally be a problem, since emails to that address are supposed to be forwarded to you, but you can turn off this feature just to be sure. This can be done within your account, under “Update your personal information.” Instructions are available here.
What if my domain is with a reseller?
If your domain name is managed by a reseller (such as MoonFruit), you will need to see with their support team regarding this change, as they are the technical intermediary between you and Gandi.
They may be able to transfer your domain for you. Otherwise, you should ask them about 'releasing' your handle, which would allow you to log in to our site to manage your domain.
I'm not receiving the verification email
For some extension, after successfully completing the transfer process at the new registrar (eg. accepting their transfer in confirmation mails and providing them with the auth code), we will send a outgoing confirmation email to the domain's owner with these details:
Subject: [GANDI] IMPORTANT: Transfer of EXAMPLE.COM to another registrar From: ****-firstname.lastname@example.org
If you do not see this mail in your inbox, you can access it from within your Gandi account; just click on the “Messages” tab.
If you do not click the link in the emails, the transfer will be accepted automatically 5 days after it was launched successfully at the new registrar.
What if I change my mind?
Domains generally cannot be transferred within 60 days of registration or transfer. There is an exception, however: You can transfer back to the registrar you transferred away without having to wait the 60 days.