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Here is a list of problems that occur during transfers, and their solutions.
| Error message | Solution |
|---|---|
| 2001: Command syntax error (503 Invalid Parameter: X-… | Something is missing that we need in order to create the new contact handle. You will need to contact our customer service team in order to give them the missing parameter |
| 2005:Parameter value syntax error (DomainAuthInfoType: range (6-16)) | The authorization code that is needed for the transfer was incorrect or missing |
| 2304 : Object status prohibits operation | The domain is not in a state at the current registrar that will allow the domain to be transferred. Either it is already being transferred or its status is blocking the transfer. You will need to see with the current provided to unblock |
| 2304 : Object status prohibits operation (552 DOMAIN ALREADY EXISTS - PLEASE TRY USERTRANSFER) | The domain is already at Gandi - you probably launched a transfer instead of a renewal/restoration or owner change |
| 2306 : Parameter value policy error… | The reason is frequently given in the rest of the error message. It is frequently a parameter that is missing for one of the contacts provided or a special code that needs to be given to Gandi to unblock it (ex. for special reserved .FR domains) |
| 2306 : Parameter value policy error for contact XXX-GANDI ('siren' element value seems to be syntaxically incorrect according AFNIC rules) | It is missing the SIREN number for the owner or administrative contact of the domain name. |
| 2306 : Parameter value policy error (registrant seems to be the same) | In this case, you have requested an owner change, though the new and the current owners are the same. Please contact our customer service team to unblock the situation. |
| 2308 : Data management policy violation (domain [XXX] has invalid status (serverTransferprohibited)) | The domain is not in a status at the current provider that will allow transfer. You will need to contact your current provider to unblock the domain. |
| 2400 : Command failed (549 Command failed; Domain is managed by XXX | The domain name is reserved or managed directly by the registry. You will need to contact our support team. |
| 2400 : Command failed (admin contact is not located in a French territory) | The administrative contact is not in France. |
| Transfer Prohibited from Whois Extract : status: CLIENT-TRANSFER-PROHIBITED | The domain name's status at the current provider prohibits transfer. You will need to contact your current provider in order to unblock the domain. |
| Transfer has not been requested at registrar | This error concerns extensions for which you must contact your current provider in order to "push" the domain name to Gandi's tag, which is GANDI |
| Transfer Refused by Registrar | Please contact your current registrar and ask them to allow the transfer to go through. |
| Generic error 2014 | If you have this for a .be domain name (owner change or for a trade) it is because the domain has the transfer protection enabled. Disable it and relaunch the transfer. |
| Max waiting duration for owner responses (6 days) reached | Two separate authorization requests are sent via email for a given transfer; this message means that one or both were not confirmed within six days. Relaunch the transfer from your "Orders in Progress" page and try again (check your spam folder if you don't receive both emails). |
Note:
After unblocking your domain name at your current provider, you can relaunch the transfer at Gandi from your orders in progress pageIf the error message that you see in your interface is not listed here, please contact our support team using our online form at http://www.gandi.net/faq/form_contact_support/
Last modified: 28 Mar 2012 at 18:26 by Amy B. (Gandi)
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