If you wish to reactivate a domain which was destroyed from our database, you'll need to have it restored.

You can restore your domain in the same way you would perform a simple renewal. The only difference is that you'll pay more than for a renewal in some cases.

If, when you enter your domain name in the renew field, you get an error message, then please contact customer support, as the extension of your domain has a special restore procedure - or there may be another error (such as it being too late).

You can restore a .info, or .BIZ domain by contacting Gandi customer support. We will then provide all necessary details, such as modes of payment (cheque or transfer), deadlines, as well as the reference number you'll need to provide during payment.

You can check whether or not a domain must be restored by checking the available data in the Whois: if you see a status called Redemption Period" or "Pending Delete Restorable", the domain must be restored before it can be reactivated.

Restoring prices are higher than for renewals because Gandi is charged more by the registry for this operation. Although we would like to offer this operation more cheaply, we need to factor the cost in.

If you choose not to restore your domain, it will be deleted by the Registry 35 days after it entered it's "Redemption Period" or "Pending Delete Restorable" (delays are variable for .COM, .NET, .ORG, .BIZ and .INFO domains). Once it is freed, it will be available for registration to anyone, and therefore the "first come first served" rule applies.