DNS FAQ

What is a DNS?

Please refer to our glossary here.

Who provides DNS?

Note: Your Internet Provider may have provided DNS when you subscribed. These DNS are not necessarily for domain name management. You can ask your ISP technical support for more information.

You can use these types of DNS:

  • Gandi's, without any additional cost:

During your domain name registration process, use the quick purchase interface: the domains will be automatically registered with Gandi DNS.

After your domain name registration, use the ”My account” tab. Once you are signed in to the control panel, select the domain you want to modify. At the bottom of the domain name's details, click on “Modify servers” under the Name servers section. Set it to our parking service DNS: a.dns.gandi.net /b.dns.gandi.net / c.dns.gandi.net.

  • Your web host provider
  • Any organisation/provider/etc that uses a permanent connection and has a server set as a nameserver.

Where can I find an inaccurate Whois complaint form?

Here is our interface for filing a complaint concerning incorrect Whois data for a domain name registered with Gandi.

How do I change my domain technical parameters online ?

You can easily modify your DNS from Gandi's website. A domain's owner, administrative and technical contacts have the rights to modify its technical parameters.

To switch to Gandi's DNS, see Using Gandi's DNS

To switch to external DNS, see Changing your DNS

If you need support or advice about the changes you want to make, you can contact our technical support team by e-mail.

Can I configure my domain with my own DNS?

You have a permanent connection and you have configured your own DNS. You must update your DNS in your domain name's technical settings.

Verify that your nameservers have been registered with the appropriate Registry.

  • To register a new nameserver, contact the administrator of the domain in which your DNS is contained. For example, if your DNS is called a.dns.gandi.net, you must contact the owner of gandi.net.
  • If the domain has been registered by Gandi, its administrative or technical contact may register your server in our “Manage” page. Sticking with the example of a.dns.gandi.net, the domain gandi.net is registered by Gandi. It is therefore only AR41-GANDI (technical contact of the domain) that may make the DNS registration with the registry.

To register a nameserver with the registry for a domain that you acquired by Gandi, please use your Control Panel. After selecting the domain, in the “Technical Settings” area (on the bottom of the page), you may “Create a glue record”.

  • IPV6 is available for glue records for supported registries
  • some Registries manage directly glue records, that's why you don't have acces to the link “create a glue record” for these TLDs (.fr .be .eu .co.uk .org.uk .ch .li).

Use your new server for a domain name

All that remains now is to associate the nameserver to your Gandi domain, by using the Manage section.

Unless you use our secondary DNS, your new list of DNS must not have any of Gandi's nameservers. They will not be correctly configured for your domain, which will cause problems in their operation.

How can I manage my Gandi DNS zone file?

Only the owner, administrative or technical contact of a domain may create, delete, or modify records in the corresponding Gandi DNS zone file.

Modifications are applied to Gandi's DNS every 20 minutes.

Instructions for using the DNS zone file management interface are available here: Managing DNS Zone Files

To learn more about DNS, see the DNS section of this wiki.

What are glue record restrictions ?

Some Registries manage directly glue records, that's why you don't have access to the link “create a glue record” for these TLDs: .fr .be .eu .co.uk .org.uk .ch .li

It is possible for Gandi users to specify IPV6 addresses concerning glue records for most extensions. It is now possible to use both IPV4 and IPV6 for the same hostname. For more information, see How to manage glue records

What is the propagation delay?

It depends, but you should allow between 3 and 12 hours, depending on the change you are making and other factors. All the servers of the Internet need some time to take your modification into account. This is called the DNS propagation delay. This delay is not up to Gandi.

Does Gandi provide a secondary nameserver?

You have your own primary nameserver, but you need a secondary DNS? Gandi can provide this service to you, with no extra charge (you only pay for the domain registration).

For more information, see Gandi's DNS.

What are the advantages of the customized DNS service?

  • This is Full DNS hosting (primary and secondary DNS). Gandi's servers are connected permanently to the Internet, thus they can act as nameservers for your domain name if you so wish.
  • This service is free of charge. You only pay for the domain registration.
  • You can modify your zone file at any time.
  • You can set up A CNAME MX TXT AAAA SRV records (zone file handling).
  • You can define and change your zone through our Web interface:

Does Gandi provide a reverse DNS service?

We cannot offer a Reverse DNS service, because the IP address is not provided by Gandi. You should send your request to your IP provider.

Does Gandi provide a dynamic DNS service?

You want to add a nameserver to your domain, using a dynamic IP service.

Gandi does not provide and does not plan to provide a dyndns service.

Nonetheless, you can use Gandi as registrar and use a third-party dyndns service for your domain. You just need to state DNS you want to use (for example DNS from dyndns.org) exactly as you would do for any webhosting company.

What forms of web forwarding does Gandi provide?

Gandi provides you with three different types of forwarding: 301, 302, and “Masked”. For more information on each type, see Types of web forwarding.

To see how to set up your domain for web forwarding, see url-forwarding.

How can I stop Gandi's forwarding services?

If you want to keep Gandi's DNS, but delete the existing forwards, simply go to the Manage section of our website. Select the domain to modify. Once you are on the page with all the domain's details, on the bottom of the page, you will see the “Technical Settings” section; from the “forwarding” column, click on “update” then remove any forwarding address you may have, and click on “submit”.

If you want to use other DNS, you may make the changes in the “Technical” column of the “Technical Settings” section. In order for your domain to remain accessible without interruption, our servers will maintain forwarding for several days, the time necessary for the new servers to take the relay (propagation time). Gandi's forwarding service does not hinder the outcome of this change, and assures that there will not be any disruption in service for your new website.

Can I hide my website's real address?

Yes! There are a couple of ways to do this:

  • Using our Gandi's domain forwarding service: Our URL forwarding service is masked, meaning that your domain name will stay in your web browser's address bar, even though you have been forwarded to a different website.
  • use the DNS services of your web hosting company: to point the domain name to your website's IP address, or to get an invisible web redirection (with a proxy or frames). In this case you can update your domain name's settings via your “Manage” page.
  • If you have a static IP address: and if you know how to configure a DNS zone (Bind file), you can use our Zonefile DNS management service. Click on the concerned domain and use the “Web forwarding” part. Free of charge, this service enables to point your domain name directly to your static IP address.

How can I set up an e-mail forwarding?

To create an e-mail forwarding address, you need to:

  1. Go to the domain name's control panel (if you have more than one, you need to click on the domain that you want to create an address for)
  2. Click on the link “manage my accounts” in the e-mail area (down in the Technical Settings section). This will take you to the page where you can create a new mailbox.
  3. From there, click on the “create” button and select the type of e-mail service you want to create. Select “forwarding” in this case.
  4. Enter the name of the forwarding address that you would like.
  5. Enter the name of the e-mail address or addresses (one address per line only) to where you want to forward the mails to that are sent to your forwarding address.

What is the difference between http://, https://, and ftp://?

http://

HTTP stands for “Hypertext Transfer Protocol”. When you (via your browser) send a request that begins with http://, you are specifically requesting a transfer of a file over the internet. Once the file arrives, you will then be able to open and view it on your browser (ex. a website).

https://

HTTPS stands for “Hypertext Transfer Protocol over Secure Socket Layer”. This is a web protocol like HTTP, but it sends and receives data that is encrypted. This is often used by banks, etc. who require added security.

ftp://

FTP stands for “File Transfer Protocol”. This is a special protocol that is used for exchanging files and commands over a network, such as the internet. This is most commonly used for uploading and downloading files to and from a server.

Unless you have a specific reason to do otherwise, you should use http:// when setting up your web forwarding address.

What is an IP address?

Internet Protocol (IP) is a system of communication that allows machines that are networked together to exchange information between them. In order for a computer to know where to find another computer on the network, it must know what its number is (IP address).

A domain name allows one to associate words (easier to remember) to an IP address. The worldwide system of domain names is really like a giant telephone book.

To have your computer appear in this “directory”, you must register your domain with an accredited registrar, such as Gandi.

Last modified: 02/06/2014 at 02:40 by AJ B. (Gandi)