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Question "I am the owner of my domain", by Andrew J.

Yet, I am told the following:

You do not have access rights to complete this operation.

WARNING: for legal reasons, only the owner of the domain can activate the blog associated with the domain

I am logged in using the Gandi handle shown as being the owner handle on the main management page for my domain (since I own it), and I can not create a blog. I'm hesitant to start a support ticket to have it go unanswered. However, I do not wish to wait months for an answer to this question that may never come by posting here, either.

Answer, by David F.

Here we are in 2011 and I just had the same problem. This was when I was trying to create a Gandi Dotclear blog, but it involves domain ownership rights, so I think it relates to your situation. Here is what transpired.

For the purposes of this reply, I am making up the gandi account numbers:

RG9999 = the account I thought I always had and the only one I was aware of.

RG9998 = a surprise (to me) account that was listed under the one domain that I could not create a blog under.

I have 6 domains with Gandi, and I thought all were under RG9999. When I could not create a Gandi blog, I inspected the owner contact more carefully and discovered it was under the account RG9998. When I went to the domain control panel, one domain showed the owner as grayed out. Where it has the letters O A T B (owner, administrative, technical, billing), the "O" was gray, and that was where I found the odd account number RG9998. So, I log out of RG9999 and try to log into RG9998. No go. The password is bad. I do a password recovery which gets sent to my e-mail. At that point I can log into RG9998. I initiate an ownership transfer to RG9999. After it completes, all is well under RG9999, and I can create the blog.

So, where did the surprise account RG9998 come from? That's the question.

Guessing, RG9998 may have been created as a temporary or something when I transfered my very first domain to Gandi. I was never aware of it before this blog incident. After the ownership transfer to RG9999, RG9998 is now unused with no domains under it. It looks like I have two accounts and passwords to look after now. I'll investigate later how to drop the unused one.

I sent a support ticket to Gandi before I discovered all this. If they are perplexed, I'll point them here. Maybe it's all just a weird system quirk.

Answer, by Ryan A. (Gandi)

David, you are spot on in your observations!

New handles were made at Gandi:

For deleting unused handles, consolidating, visit http://wiki.gandi.net/en/contacts