Following changes to ICANN's rules, registrars are now required to send a number of messages directly to the contact email addresses of your customers.
The following form allows you to see the default content and customize it, as well as the sender's name.
Once you are logged into your reseller account, click on “Messages” in the navigation menu on top of the page, and then on “Notification customization”:
There are currently four emails that you can customize:
Email sent to the owner 30 days, and 7 days before the domain's expiration
Email sent to the owner 1 day after the domain's expiration
Email sent to the owner following the creation of their first domain
Email sent to the owner during an incoming domain transfer request confirmation
: Following the change in rules at ICANN
, registrars must now send emails directly to the email address of your customers' handles.
Once selected, the corresponding mail template will appear, with fields that you can modify:
Language of the email: This will let you send the mail contents in English, French, or Spanish
Sender's name: You can have your name appear as the email's sender rather than Gandi. The address behind it is email@example.com (and will not receive emails). It may be be reassuring to your customers to see the name of your company there, however, and so we recommend customizing this.
Sender email address: You can personalize the “from” email address for the domain transfer confirmation email. Note that before you can do this, however, you must add an SPF record in your domain's zonefile that includes our mail server (for example: @ 10800 IN SPF “v=spf1 include:_mailcust.gandi.net ~all”), as well as well as an MX record in the sender domain's zone file.
Subject and message: the contents of these fields are obligatory and can not be modified.
The rest of the message: you can add more to the email's conclusion to further personalize it. For example by adding links to your support, your website, a word to your customers etc.
Personalized link : This field is only visible with the 3rd type of message (Email sent to the owner following the creation of their first domain). Enter a subdomain that you want to use to replace domainnameverification.net in the validation link that appears in the email, in order to make your mail more personalized.
: before entering your custom subdomain (for example: validate.tutorielgandi.com) in this field, it must resolve, because we test it before we allow the modification to be saved. You must therefore first add it to your domain's zonefile before entering it into this form.
For example, the following would be needed in the zone file for tutorielgandi.com (see how, if you use Gandi's DNS) in order to have the validation link start with validate.tutorielgandi.com and not domainnameverification.net (replace “validate” below with whatever name you want to use for the subdomain):
validate 10800 IN CNAME domainnameverification.net.
Once done, be sure to test the email to see if it appears like you would like. To do this, click on “Send me an example email” on the bottom of the page.
When done, click “Submit” to conclude the personalization of your notifications.