If your e-mail is not longer working, there may be several causes, each with its own solution.
Below are the most common reasons for e-mail not working, and where to find the solution:
If you're using external name servers, that is where your zone file lives, and that provider probably has their own mail servers set up in your zone file instead of Gandi's.
If your email stops working after you switch to another DNS, that is probably why.
There are two solutions to this.
If you want to use Gandi Mail while keeping the DNS of your current provider, then you will need to contact them and have them change your MX records to the following:
@ 10800 IN MX 10 spool.mail.gandi.net. @ 10800 IN MX 50 fb.mail.gandi.net. @ 10800 IN TXT "v=spf1 include:_mailcust.gandi.net ?all"
If they do this, your Gandi Mail will work with your nameservers there.
Otherwise, you can switch to Gandi's DNS.
@your-domain-name.tld) as the user name
mail.gandi.net”, a non-secured authentication (untick SSL/TLS as a test, if you had ticked them) and the port access set to 25. Don't forget that the SMTP server will ask for a user name and a password, so please activate the appropriate option.
spool” must have a priority of 10, and
fba priority of 50).
If you need to contact Gandi support, you will always obtain a better response time and a more precise answer by providing:
Furthermore, please use clear language (avoiding abbreviations other than computer related ones, for instance). A technician that understands your question is all the more likely to be able to answer ;)
If you encounter an error after having configured your e-mail client, please read the relevant page from our tutorial before contacting us.