===== Question "handle", by Robert W. =====

Hi there

I bought a domain name through you on the 24th June and I passed the deadline to registar I need to activate the name so i can change the IP address to link to my MoonFruit account. Though when i log in to you site it says that do not have any domain names.

Can you help my info: Account Number:10457845

Site name theymademedoit.co.uk

Many thanks

Robert Watts

===== Answer, by sian c. =====

Hi, This is currently the stage I am at with Gandi and was wondering how long it took for them to sort everything out. Thanks for your time, Sian.

===== Answer, by Michael M. (Gandi) =====

As your domain name is managed by a reseller, MoonFruit, you will need to see with their support team regarding this change, as they are the technical intermediary between you and Gandi.

You can contact them at the following page: http://www.moonfruit.com/contactForm.html?todo=display_form&referer=general

As a reminder, the Gandi Wiki and Gandi Groups are not for official support from Gandi. They are for peer-to-peer customer support. If you have any specific questions, please send in a Support Ticket: http://www.gandi.net/support/contact/